Frequently Asked Questions

Shipping Information

Do you ship a ‘hard copy’ of my file?

No.  You are purchasing a digital png file that will be e-mailed to you upon completion.

Payment Information

What Payment Methods Are Available? 

We process all payments via PayPal.  

Why do you charge the design fee up front?

We charge the design fee upfront as a security measure to ensure the customer is serious about ordering a filter.  Ensuring each customer can successfully pay for the filter helps protect both our customers and ourselves.

Order Information

How long will my order take? 

Orders are processed within 48 hours.  Fully custom orders take 1-4 days. 

Can I cancel my order?

Yes, If I have not started working on your geofilter you can cancel the order and receive a full refund. 

 

What if my geofilter is denied by Snapchat?

All our geofilters have been previously approved by Snapchat and used by myself or clients.  You should have no problem with our geofilters.

We do offer a submission add on.  If purchased, we will work directly with Snapchat should any issue arise.

About Geofilters

What countries are Snapchat geofilters available in?

Currently on-demand filters are allowed in Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Ireland, Kuwait, Mexico, Netherlands, Norway, Qatar, Saudi Arabia, Spain, Sweden, UAE, USA and UK.

What type of events use Snapchat geofilters?

Weddings, festivals, birthdays, nightclubs, sporting events, high school events, proms, fundraisers, corporate events, university events and many more.

 

Who will be able to see my geofilter?

Anyone who is within the geofence you mark over your venue location will be able to view and use your filter on Snapchat.

Have More Questions?